FAQ

What happens if I cancel?

For all bookings, there needs to be an agreed ‘cancellation policy’, as cancellations cost money.  Here’s how ours works.

DATE OF CANCELLATION CHARGE PAYABLE BY YOU

Up to 6 weeks before booking date Non-refundable deposit

Less than 6 weeks before booking date Full booking value

 

Could Villa Hayat cancel my booking?

In the unlikely event that Villa Hayat – Dema has to cancel your booking, you will receive a refund of any payments made, although Villa Hayat – Dema will not have any other liability.  However, Villa Hayat will only cancel if the Villa is unavailable due to events beyond our control.

 

Can I change my guests?

Of course you can, but you MUST advise us in advance of your booking date, and provide copies of any new passport details. The maximum occupancy of 6 persons may not be exceeded.

 

What are we liable for?

Villa Hayat – Dema is our second home and is available fully furnished and equipped for your holiday  enjoyment. You agree to keep the property and all furnishings in good order and agree to only use appliances for their intended use.

A returnable security deposit of £200.00 is required to cover any damages that may occur, this will be returned on successful inspection of the Villa at the end of your booking. If the villa appears dirty or damaged on arrival, guests must inform the owners immediately via email.

 

What do we do if something is not working?

Villa Hayat – Dema has the support of a local maintenance company who will visit the villa should there be anything that needs repairing during your stay.  They will also visit the villa on a daily basis to tend to the pool and the garden. You agree to allow the pool and garden staff to complete their work.

 

Will we need our own insurance?

Yes, Villa Hayat – Dema is not responsible for any accidents, injuries or illness that occurs whilst staying at the property or using the facilities.  Villa Hayat – Dema is not responsible for the loss or damage of personal belongings or valuables of any guests. By making this booking, all guests assume the risk of harm arising during their stay, and are advised to take out their own travel insurance.

 

Will we need a travel Visa?

Yes, all members of your party will need to apply for a Turkish Travel Visa via https://www.evisa.gov.tr  each visa costs $20 or approx £15.00.

 

Can we smoke in the Villa?

Smoking is NOT allowed anywhere inside the villa, Smoking is allowed outside only.

 

Will Villa Hayat – Dema be cleaned during our stay?

Unlike a hotel, there are no facilities to have the towels changed and beds made or a daily housekeeping  basis.   For bookings of 2 weeks or more a weekly cleaning service is provided. While linens and bath towels are included in the villa, we suggest you bring your own Beach / Pool towels as we do not permit bath towels or linens to be taken from the villa to be used in the pool area or beach.

 

What is the currency in Turkey?

Turkish Lira is the official currency, although they will also take GBP in the area, there are many ATM machines in both Hisaronu and Fethiye however they may charge 5% for a withdrawal. Many restaurants and shops will take card payments and you may find the best option is to take GBP as you will get a better rate of exchange in Turkey.

 

Is there car hire available at the Villa?

We can arrange for a car to be at the villa for your arrival should you wish, or if you just need a car for individual days there are loads of car hire companies in Hisaronu.

 

What happens if I have a late flight home?

Our check out time is 2pm, please let us know if you have booked a later flight as we may be able to assist with luggage storage.

 

Should you fail to correct any aspect of poor or unacceptable behaviour, you may be asked to leave the premises, should this happen, no payments will be refunded to you.